Returns & Exchanges

Refund & Return Policy

We want you to be happy with your purchase. If something isn’t right, we’re here to help.

Returns

• You may request a return within 30 days of receiving your order.
• Items must be unused, in original condition, and in original packaging.
• Certain items (such as personal-care items, clearance items, or perishable goods) may be non-returnable.

Refunds

• Once your return is received and inspected, we will notify you.
• If approved, your refund will be automatically processed to your original payment method within 3–7 business days.
• Shipping costs are non-refundable.

Exchanges

If you received a defective or damaged item, email us and we will arrange a replacement.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective.
• To start a return, contact us at:
  📧 Email: [support@kiyotoae.com]